Level 2 Award in Conflict Management

This nationally recognised Level 2 qualification provides essential training in conflict prevention and de-escalation for professionals working with the public or service users. Perfect for individuals in customer service, healthcare, education, security, or local authority roles, this course offers vital techniques to manage challenging behaviour and minimise risks.

This course covers:

• Supporting your role in the workplace

• Developing personal growth and learning engagement

• Understanding causes of conflict and how to prevent them

• Managing conflict situations professionally and safely

Assessment Method:

Multiple-choice exam

Progression Route:

Level 3 Award in the Delivery of Conflict Management Training

Location:

Care2Succeed Training Centre