About the Course
Communication is about more than just exchanging information. It's about understanding the emotion and intentions behind the information. Effective communication is also a two-way process. It’s not only how you convey your message so that it is received and understood in the way you intended, but also how you listen so that you can gain the full meaning of what’s being said to you – and make the other person feel heard and understood.
This course will allow all practitioners to gain an understanding of the many different facets of communication and how they impact on relationships in the workplace. It will also look at written communication and the importance of recording and reporting in the arena of childcare. For practitioners, it is important to understand that there can be barriers to communication with colleagues and managers. But using emotional intelligence can enhance connections, and verbal and non-verbal communication.
The learning outcomes for this course are as follows:
To gain an overview of communication
To understand interpersonal communication skills
To focus on written communication
To look at barriers to effective communication
To discuss emotional intelligence
This course is CPD accredited and adheres to the stringent training, support and development standards.
If you have 5 or more learners who require this training, you might like to consider our face-to-face option instead.
Because each of our courses is created by a specialist within this sector, we have the expertise to tailor any course to your specific needs. You can even arrange for your own documentation policies or procedures to be included in your Learning Management System.
To discuss these options before making your booking - or to ask any other questions - please just get in touch via our live chat.
This course is intended for personal development only and does not provide a regulated qualification.